If you enjoy working with people and have a flair for service, Tai Poutini Polytechnic can help you secure a career in one of New Zealand’s biggest export industries.

With a specific West Coast flavour, and designed to fill a need in the local market for staff with strong customer service skills, the programme will focus on giving you the knowledge and attributes needed to work in the vibrant and diverse tourism industry.

  • Level:
  • Credit Value:
  • Awards:
    NZ Certificate in Tourism, with strand in Tourism and Travel
  • Location:
    Greymouth and Westport
  • Method of Study:
    Full time
  • Holiday Duration:
    2 weeks
  • Teaching Duration:
    18 weeks
  • Total Duration:
    20 weeks
  • Start Date:
    18 February 2019 Greymouth and 22 July 2019 Westport
  • End Date:
    5 July 2019 Greymouth and 6 December 2019 Westport
  • $2,174
    Free fees may apply, refer 
    to www.tpp.ac.nz/freefees

  • Domestic Breakdown
  •   Tuition Fee:
  •   Course Cost:
  •   Student Service Fee:
  •   NZQA Fee:

Core Elements

Graduates will be able to:

  • Implement basic customer service skills, applying appropriate communication, literacy and numeracy skills to enhance the visitor experience.
  • Apply workplace practices required of an aviation, tourism or travel workplace including: teamwork, timeliness and compliance with relevant legislation.
  • Apply knowledge of major New Zealand tourism destinations in terms of characteristics relevant to visitors to enhance the visitor experience.
  • Recognise the importance of the tourism and travel industry to the New Zealand economy, including the structure and operations of the New Zealand inbound and outbound tourism industries to demonstrate an understanding of the context they work within.

Further Study Paths

Career Opportunities

The customer service skills you’ll learn will open doors for you to a huge variety of jobs and careers. You’ll learn essential communication and leadership skills which will improve your confidence and open doors to further study should you wish to continue.

Entry Criteria

  • Minimum of three years at secondary school or completion of NCEA Level 1 or National Certificate in Tourism and Travel (Level 2) or National Certificate in Hospitality (Entry Skills) (Level 2) or equivalent.
  • Applicants for whom English is a second language must meet IELTS (or equivalent) Level 5.5 or above.

Special Notes

  • Special Entry may be granted where evidence exists that the applicant can successfully complete the programme.