The Internet is changing life as we know it—bringing new opportunities to communities throughout the world, and increasing the global demand for information and communication technology (ICT) skills. Innovations such as social networking, cloud computing, and mobile devices are changing the way we live, work, play, and learn. These innovations are all powered by networks, and there is a shortage of qualified ICT candidates to design, install, and manage these networks.

The Cisco Networking Academy® IT Essentials curriculum provides an introduction to the technical skills needed to help meet the growing demand for entry-level ICT professionals.

The course covers the fundamentals of computer hardware and software as well as advanced concepts such as security, networking, and the responsibilities of an ICT professional.

Who Should Enrol?

  • People seeking career oriented, entry level computer hardware, software and networking skills.
  • People who want to gain fundamental computer hardware, software and troubleshooting skills.
  • People who want to prepare for the CompTIA A+ certification exams.
  • By completing this course you will be ready to sit CompTIA A+ certification exams.
  • Awards:
    CISCO Networking Academy IT Essentials 5.0
  • Location:
  • Total Duration:
    Flexible delivery, with a three day block course during term breaks
  • Start Date:
  • $1,000

The Cisco IT Essentials (ITE) curriculum offers a hands-on, career-oriented learning experience with an emphasis on practical activities to help students develop fundamental computer and career skills. IT Essentials helps students prepare for entry-level ICT career opportunities and the CompTIA A+ certification, which helps students to differentiate themselves in the marketplace and advance their careers.

Students Will Be Able to Perform the Following Tasks after Completing the Course

  • Define information technology (IT) and describe the components of a personal computer
  • Describe how to protect people, equipment, and the environment from accidents, damage, and contamination
  • Perform a step-by-step assembly of a desktop computer
  • Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process
  • Install and navigate an operating system
  • Upgrade or replace components of a laptop based on customer needs
  • Describe the features and characteristics of mobile devices
  • Configure computers to connect to a network
  • Install and share a printer
  • Implement basic hardware and software security principles
  • Apply good communication skills and professional behaviour while working with customers
  • Perform preventive maintenance and advanced troubleshooting
  • Assess customer needs, analyse possible configurations, and provide recommendations for hardware, operating systems, networking, and security

Core elements

The course offers the following features and benefits:

  • Students develop working knowledge of how computers operate, how to assemble computers, and how to troubleshoot hardware and software issues.
  • Hands-on labs and the Virtual Laptop and Virtual Desktop learning tools help students develop critical thinking and complex problem-solving skills.
  • Updated, relevant curriculum and labs are delivered in the Cisco NetSpace™ learning environment and include new topics such as mobile devices and client side virtualization.
  • The course emphasizes the practical application of skills and procedures needed for hardware and software installations, upgrades, and troubleshooting.
  • Cisco® Packet Tracer simulation-based learning activities promote the exploration of networking and network security concepts, while allowing students to experiment with network behaviour.
  • Online assessments provide immediate feedback to support the evaluation of knowledge and acquired skills.
  • The course helps students develop the career skills needed to successful communicate within an ICT business environment and interact with customers.

Career Opportunities

  • A corporate or mobile environment with a high level of face-to-face client interaction. Job titles include enterprise technician, IT administrator, field service technician, and PC technician.
  • A remote-based work environment that emphasizes client interaction, client training, operating systems, and connectivity issues. Job titles include remote support technician, help desk technician, call centre technician, IT specialist, and IT representative.
  • Settings with limited customer interaction where hardware-related activities are emphasized.

Entry Criteria

  • Open entry