- Level:1 - 2
- Credit Value:8
- Total Duration:4 days, 9am - 3pm
- Start Date:Arranged to suit
This workshop provides students with the service skills required in most modern work environments, no matter whether it is a professional service, sales or trade environment. You’ll be introduced to key skills in customer service, active listening, communication and problem solving, and will understand the importance and principles of a can-do attitude. You will also use these skills to learn how to plan, prepare for, and be interviewed in a formal situation.
Unit 56, Level 1: Attend customer enquiry face to face on the telephone.
Unit 57, Level 2: Provide customer service.
Unit 28145, Level 2: Interact with customers in a service delivery context.
Unit 1294, Level 2: Be interviewed in a formal situation.