Applied Service Concepts
- Level:1 - 2
- Credit Value:6
- Total Duration:2 days, 9.00am – 3.00pm
- Start Date:Arranged to suit
This workshop provides students with the service skills required in most modern work environments, no matter whether it is a professional service, sales or trade environment.
You’ll be introduced to key skills in customer service, active listening, communication and problem-solving, and will understand the importance and principles of a can-do attitude.
Unit 56, Level 1: Attend customer enquiry face to face on the telephone.
Unit 57, Level 2: Provide customer service in a given situation.
Unit 28145, Level 2: Interact with customers in a service delivery context.