Applied Service Concepts

  • Level:
    1 - 2
  • Credit Value:
  • Location:
  • Total Duration:
    2 days, 9.00am – 3.00pm
  • Start Date:
    Arranged to suit
  • $200


This workshop provides students with the service skills required in most modern work environments, no matter whether it is a professional service, sales or trade environment.

You’ll be introduced to key skills in customer service, active listening, communication and problem-solving, and will understand the importance and principles of a can-do attitude.

Core Elements

Unit 56, Level 1: Attend customer enquiry face to face on the telephone.

Unit 57, Level 2: Provide customer service in a given situation.

Unit 28145, Level 2: Interact with customers in a service delivery context.


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